Terms of Service

Effective Date: 6 January 2026

Welcome to Smart Business Solutions Kenya. These Terms of Service outline the conditions under which we provide our services to individuals, entrepreneurs, startups, and established businesses.

By engaging our services, you agree to the terms outlined below. Please read them carefully before placing an order or making a payment.

1. About Smart Business Solutions

Smart Business Solutions Kenya provides business support services designed to help individuals and businesses start, grow, and succeed.

Our services include:

- Business Name Registration

- Company and Partnership Renewal

- Single Business Permit Renewal

- Good Conduct Application Assistance

- Passport Application Assistance

- Business Plan Development

- Business Logo Design

- Canva Designs

- Product Descriptions

- Business Blog Writing

- Other business, branding, and writing services as agreed with the client.

2. Service Requests and Engagement

Clients may request our services through our official communication channels, including WhatsApp, phone calls, social media, or other platforms we use.

Before work begins, we will communicate the applicable service, requirements, charges, and expected delivery timeline.

A service request is considered confirmed once the client accepts the agreed terms and fulfils any applicable payment requirements.

3. Pricing and Payments

All service charges will be communicated to the client before work begins.

- Payments must be made through the payment methods communicated by Smart Business Solutions Kenya.

- Where a deposit is required, work will commence after the agreed deposit has been received.

- Any additional charges arising from changes to the original request will be communicated and approved before the additional work begins.

- Government fees, application fees, statutory charges, and third-party service fees are separate from our professional fees unless expressly stated otherwise.

- Clients are responsible for confirming the total cost of a service before making payment.

4. Client Responsibilities

To enable us to provide our services efficiently, clients agree to:

- Provide accurate, complete, and up-to-date information.

- Submit all required documents within the agreed timelines.

- Review and approve drafts, designs, and other deliverables promptly.

- Make payments as agreed.

- Ensure they have the legal right to use any information, images, logos, or materials supplied to us.

Smart Business Solutions Kenya shall not be responsible for delays or errors resulting from inaccurate information, incomplete documents, or late responses from the client.

5. Service Timelines

We aim to complete all assignments within the timelines communicated to the client.

Delivery periods may vary depending on the nature of the service, the availability of required information, the complexity of the assignment, and the response times of relevant third parties.

For services involving government agencies or other external institutions, processing times are determined by the relevant institution and may be beyond our control.

Any advertised turnaround time, including business registration within 24 hours, is subject to the applicable service requirements, successful submission, and any external processing requirements. It is not a guarantee of government approval or processing time.

6. Government and Third-Party Services

Smart Business Solutions Kenya provides assistance with selected applications, registrations, renewals, and related processes.

Unless expressly stated otherwise, we operate as an independent service provider and are not a government agency or an official representative of any government institution.

The approval, rejection, processing, and final outcome of applications remain the responsibility of the relevant authority.

We do not guarantee the approval of applications, issuance of licences, registration certificates, passports, or other official documents.

Clients are responsible for meeting the eligibility requirements set by the relevant authorities.

7. Revisions and Changes

Where applicable, the agreed service may include a specified number of revisions.

Any revision outside the agreed scope, including substantial changes to an approved design, business plan, written content, or other deliverable, may attract an additional charge.

We will communicate any additional charges before proceeding.

Clients are encouraged to provide clear instructions and review deliverables carefully before approving the final work.

8. Cancellations and Refunds

If a client wishes to cancel a service, they should contact us as soon as possible.

Refund eligibility will depend on the nature of the service, the work already completed, and any third-party costs or non-refundable fees incurred.

Where work has not commenced, a refund may be considered in accordance with the agreed payment terms.

Where work has commenced, charges may be applied to work completed and costs already incurred.

Government fees, application fees, and other third-party charges are subject to the refund policies of the relevant institution or service provider.

Nothing in this section limits any refund or cancellation rights that a client may have under applicable law.

9. Intellectual Property

Unless otherwise agreed in writing, Smart Business Solutions Kenya retains ownership of its original templates, working methods, and pre-existing materials.

Upon full payment, the client may use the final deliverables created specifically for them for the agreed purpose, subject to any third-party licensing restrictions.

Clients must not reproduce, resell, distribute, or commercially exploit our original templates or materials without our written permission.

Clients are responsible for ensuring that materials they provide do not infringe the intellectual property rights of others.

10. Confidentiality and Privacy

We respect the privacy and confidentiality of our clients.

Information and documents provided to us will be used for the purpose of delivering the requested services, communicating with clients, processing payments, and meeting applicable legal obligations.

We will take reasonable steps to protect client information against unauthorised access, disclosure, or misuse.

Where a service requires information to be submitted to a government agency, payment provider, or other relevant third party, the information may be shared to the extent necessary to complete the requested service.

Our handling of personal information is subject to our Privacy Policy and applicable Kenyan data protection laws.

Clients should not share passwords, PINs, or other sensitive security credentials unless strictly necessary. Where possible, clients should complete sensitive authentication steps themselves.

11. Limitation of Responsibility

We strive to provide reliable, accurate, and professional services.

However, Smart Business Solutions Kenya does not guarantee specific business outcomes, sales, profits, website traffic, search engine rankings, application approvals, or commercial success.

We are not responsible for delays, interruptions, decisions, or failures caused by government agencies, third-party platforms, payment providers, or circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits any liability or consumer rights that cannot lawfully be excluded or limited under applicable law.

12. Acceptable Use

Clients agree not to use our services for unlawful, fraudulent, misleading, or otherwise prohibited activities.

We reserve the right to decline or discontinue a request where we reasonably believe it involves unlawful conduct, false information, infringement of third-party rights, or misuse of our services.

13. Changes to These Terms

Smart Business Solutions may update these Terms of Service from time to time to reflect changes in our services, business practices, or applicable laws.

Updated terms will be published through our official platforms, together with the applicable effective date.

Changes will not remove rights that clients have already acquired under applicable law or an existing agreement.